Hello beautiful,

A 50% non-refundable booking fee is required for all online bookings and will be deducted from the total amount of your treatment.

Appointments booked directly in the salon may be booked without paying the booking fee upfront. Please note that our cancellation policy still applies. If the appointment is cancelled late, the applicable cancellation fee will still need to be paid.

When rescheduling at least 24 hours in advance, your booking fee can be transferred once to your new appointment.

Appointments can be rescheduled once, at least 24 hours in advance, using the link in your confirmation email.

For cancellations or changes within 24 hours:

• Less than 24 hours: Booking fee is forfeited. If no booking fee was paid, 50% of the treatment price is due.
• Within 8 hours: 75% of the treatment price is due.
• Within 2 hour or no-show: 100% of the treatment price is due.

Any outstanding fee must be paid before a new appointment can be booked.

Punctuality is important to ensure appointments run smoothly and on schedule.

If you expect to arrive late, please inform us before your scheduled appointment time, even if the delay is only a few minutes. Clients are responsible for communicating any delay and should not wait to be contacted.

A delay of more than 10 minutes will be considered a no-show and the appointment will be cancelled. The full treatment price will be charged, and a new booking fee will be required to rebook.

To keep the studio calm and comfortable, we kindly ask that you attend your appointment alone whenever possible.

Children are welcome only if they are able to sit independently and entertain themselves for the full duration of the appointment. Parents/guardians remain fully responsible for their child during the visit.

 

Any damage caused by a child during the appointment will be the responsibility of the parent/guardian, and any related costs may be charged accordingly.

SOLOS is a private home-based studio. We kindly ask all clients to respect our home, privacy and designated studio space throughout their visit.

 

Accessibility: The studio is located in an apartment building without a lift and can only be reached by stairs. Unfortunately, the studio is not wheelchair accessible or suitable for clients who are unable to use stairs.

 

Languages: I speak Dutch, English, Spanish and Papiamento, so you’re welcome to communicate in whichever of these languages you feel most comfortable with.

Please arrive with clean brows and lashes, free from makeup and skincare around the treatment area.

If your treatment includes waxing, avoid using retinol/retinoids, AHA/BHA acids, strong exfoliants and acne treatments beforehand. If you are unsure about a product, please contact us before your appointment.

For lash appointments, please arrive with clean, mascara-free lashes. Avoid waterproof mascara before your appointment, as residue can be difficult to remove, may affect your results and takes time away from your treatment. Extra time will not be added for makeup removal.

Please avoid caffeine before your lash appointment and remove contact lenses before the treatment. If you wear contacts, bring your lens case with you.

Proper preparation is the client’s responsibility and helps us achieve the best possible results while keeping appointments on schedule.